Two smiling Friendly's Ice Cream Scoopers
Service Assistant - Dishwasher (Franchise)

Service Assistant - Dishwasher (Franchise)
in Lancaster, PA

Job Description


To maintain a clean, safe restaurant, and all dishware and utensils necessary to ensure a memorable dining experience for our guests. 


  • Maintain a clean, neat, and safe environment.
  • Maintain a constant state of urgency.
  • Make sure production areas have adequate supplies of clean dishes and utensils.
  • Anticipate coworker’s needs and react before they need to ask.
  • Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness.
  • Look for ways to go above and beyond for your guests and coworkers.
  • Own the entire dining experience, engage whenever necessary.
  • Be rush ready, never allow a lack of planning to interfere with the guest’s satisfaction.
  • Inform management of slow-downs and the need to take corrective action.
  • Work as a team, utilize our systems and procedures for maximum efficiency.
  • Bus tables in the dining room when necessary to speed service and resupply.
  • Check equipment temperatures constantly to insure compliance and safety.
  • Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
  • Offer a sincere, personal welcome to every guest entering the restaurant.
  • Smile and make eye contact.
  • Anticipate the guest’s needs and react before they need to ask.
  • Create an emotional attachment to our restaurant by helping our guests create great memories.


  • Must read, write, and communicate in English as it relates to the job and to the safety regulations.
  • Must be able to perform all job functions safely.
  • Must meet the company performance standards for the job.
  • Must participate in company orientation and training.
  • Must be able to follow instructions.
  • Must be able to work the scheduled / assigned times and required overtime for the position.


  • High School Diploma / GED preferred.
  • Must be able to stand and walk for extended period of time.
  • Must know safety information regarding all materials used within the scope of the work.
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