Two smiling Friendly's Ice Cream Scoopers
Food Quality Manager - Back of House Manager (Franchise)

Food Quality Manager - Back of House Manager (Franchise)
in Lancaster, PA

Job Description

The Food Quality Manager is Responsible and Accountable for:


  • Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience 
  • Labor Scheduling- Achieving proper production levels to deliver excellent service using and adhering to Friendly’s hiring methods and standards. 
  • Food Cost Control- Weekly Food Inventory, Food Prep via forecast, Food Sanitation Evaluation and action plans.  Ensuring proper execution of all Friendly’s food handling procedures and recipes.
  • Operating responsibly and efficiently and within the theoretical food cost expectations
  • Crew Training and Certification- Execution of FOH/ BOH crew training, certified trainer rosters FOH/BOH, maintain master training records, Lead cook development, maintaining inventory of training aids and supplies, executing cycle roll outs, BOH crew performance appraisals/performance management recommendations
  • Engaging team members through engagement, WOW Recognition, restaurant communications, and annual safety training.
  • Crew professional development roadmap (PDR) execution
  • Recruitment and Selection- Interviewing BOH candidates
  • Maintenance and Repair- monitor service, manage M&R declining budget, facilities related issues and action plans on BOH.


  • Experience: minimum of three years of restaurant management experience.  Must have a proven track record of achieving results and building successful teams.
  • Education: High school graduate or GED equivalent
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